| Error Code |
Definition |
Recommended Action |
| 20001 |
Unable to load a cassette |
Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser |
| 20002 |
Low Cash |
Replenish the cash - if using less than 75 bills, disable "Low Cash Warning" in the Transaction Setup menu. |
| 20003 |
Reject Bin is Full |
Empty reject bin - if bin is empty, do a Cassette Total |
| 20004 |
Vault Door is Open |
Close vault door - check vault door switch (located upper left corner) - check that black and white, 2 -wire connector is properly connected at rear of main board. |
| 20010 |
Receipt Paper Jam |
Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. |
| 20012 |
Receipt printer feed lever open |
Close the feed lever on the printer. |
| 20013 |
Receipt paper is empty |
Replenish the paper roll |
| 20014 |
Thermal printer is overheated |
Contact manufacturer |
| 2xx15 |
Cash Dispenser detects bills prior to dispensing |
Remove any jammed bills from the dispenser. |
| Axxx1 |
Receipt printer feed lever open - during operation |
Close the feed lever on the printer. |
| Axxx2 |
Thermal printer is overheated - during operation |
Contact manufacturer |
| Axxx3 |
Receipt Paper Jam |
Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. |
| Axxx4 |
Receipt paper is empty |
Replenish the paper roll |
| Axxx5 |
Receipt paper is jamming during loading |
Remove any jammed paper and then reload. |
| Axxx8 |
Receipt paper cutter error |
Contact manufacturer |
| ADNxx |
Printer connection error |
Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect |
| C001x |
CDU sensor is tripped |
Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. |
| C002x |
CDU sensor is tripped |
Check dispenser for jammed bills and restart the machine |
| C0030 |
CDU motor failure |
Contact manufacturer |
| C0031 |
CDU Gate solenoid error |
Contact manufacturer |
| C0032 |
Outlet solenoid error |
Contact manufacturer |
| C0033 |
CDU Encoder error |
Contact manufacturer |
| C0034 |
Double Note detect module failure |
Contact manufacturer |
| C0035 |
Double Note detect module failure (2) |
Contact manufacturer |
| C0036 |
Detected notes in path before initializing |
Check for notes in the Cash Dispenser. |
| C0039 |
Gate sensor open during initializing |
Contact manufacturer |
| C003B |
Notes detected during installation |
Check for notes in the Cash Dispenser. |
| C0040 |
Cassette removed during dispense |
Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. |
| C0041 |
Tried to dispense notes more than 5 times |
Check the condition of the cash in the cassette. Verify that the cash is of good quality. Check that the denomination in Transaction setup matches the actual denomination loaded |
| C0042 |
Note jam |
Check for notes in the Cash Dispenser. |
| C0043 |
More than 10 notes rejected during one transaction |
Verify the quality of the cash. Straighten and shuffle cash in the cassette. |
| C0044 |
More than 5 notes rejected consecutively |
Verify the quality of the cash. Straighten and shuffle cash in the cassette. |
| C0046 |
CDU Hardware Failure |
Contact manufacturer |
| C0047 |
Feed error |
Check the notes in the cassette, feed error occurred where the cash leaves the cassette. Verify that the cassette has cash in it. |
| C0048 |
Incorrect bill count |
Verify cash count under settlement |
| C004A |
Jammed notes |
Check for notes in the Cash Dispenser. |
| C004B |
Long note detected 3 times consecutively |
Verify the quality of the cash. Straighten and shuffle cash in the cassette. |
| C004C |
Miscount of notes between sensors |
Verify operation of exit gate. Check the number of dispensed notes. |
| C004D |
Cash cassette not properly set |
Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. |
| C004E |
Miscount of notes between sensors |
Test CDU using diagnostics, verify amount of dispensed notes versus requested notes. |
| C004F |
Miscount of notes between sensors |
Test CDU using diagnostics, verify amount of dispensed notes versus requested notes. |
| C0050 |
Power failure during dispense |
Remove any notes from path, verify amount of dispensed notes. |
| C0051 |
Over 150 notes requested |
Contact manufacturer |
| C0052 |
Detected notes in path after dispense |
Remove any notes from path, verify amount of dispensed notes. |
| C0053 |
CDU double detect module failure. |
Contact manufacturer |
| C0055 |
Detected long notes at outlet sensor |
Check quality of cash, verify that denomination matches actual loaded cash. |
| C0056 |
Exit gate sensor failure |
Contact manufacturer |
| C006x |
Sensor failure |
Check sensors for debris. Contact manufacturer. |
| C007x |
Sensor failure |
Check sensors for debris. Contact manufacturer. |
| C0082 |
Shutter failure |
Contact manufacturer |
| C0083 |
Stacker sensor failure |
Contact manufacturer |
| C0084 |
Shutter close error |
Contact manufacturer |
| CDNxx |
CDU connection failure |
Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. This error is of concern only if it is repeated. Outside interference may cause it. |
